These Terms of Service ("Terms") constitute a legally binding agreement between you and FLEX ZONE ("we," "our," or "us") governing your access to and use of our stretching and mobility training services, facilities, website, and mobile applications (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our Services after the posting of revised Terms constitutes your acceptance of such changes.
To use our Services, you must be at least 16 years of age. Users under 18 years of age must have permission from a parent or legal guardian. We reserve the right to request proof of age or guardian consent at any time.
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
You are responsible for safeguarding the password that you use to access our Services and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers, and symbols) with your account.
You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this provision.
We offer various membership options, each with different benefits, access levels, and pricing. Our current membership options are as follows:
| Membership Type | Description | Access | Commitment |
|---|---|---|---|
| FLEX UNLIMITED | Unlimited access to all classes and training zones | All hours, priority booking | Monthly or annual |
| FLEX 8 | 8 classes per month | Regular booking (48hrs in advance) | Monthly or annual |
| SINGLE SESSION | One-time class attendance | Subject to availability | None |
| PERSONAL TRAINING | One-on-one sessions with a trainer | Scheduled in advance | Per session or package |
Membership fees are subject to change with prior notice. Any changes to fees will be communicated via email and/or through our website at least 30 days before they take effect.
You agree to pay all fees associated with your chosen membership plan. Payments are processed securely through our payment providers. By providing your payment information, you authorize us to charge the applicable fees to your designated payment method.
For recurring memberships, payments will be processed automatically according to your billing cycle (monthly or annually). It is your responsibility to ensure that your payment information is current and valid.
All sales are final. Refunds may be issued on a case-by-case basis at our sole discretion, typically only in exceptional circumstances or as required by applicable law.
Members may book classes through our website, mobile app, or by contacting our reception. Booking availability depends on your membership type and is subject to capacity limitations.
FLEX UNLIMITED members can book classes up to 7 days in advance, while FLEX 8 members can book up to 48 hours in advance. Single session users can book classes 24 hours in advance, subject to availability.
If a class is full, you may join the waiting list. If a spot becomes available, you will be automatically enrolled in the class and notified via email or push notification. It is your responsibility to check your enrollment status.
We reserve the right to cancel or reschedule classes due to unforeseen circumstances, low enrollment, or instructor availability. In such cases, we will make reasonable efforts to notify you as soon as possible through email, our website, or mobile app notifications.
If we cancel a class, members with bookings will receive a class credit or, for single session users, a refund or rescheduling option.
Important: Please arrive at least 5 minutes before your scheduled class. For your safety and the experience of other participants, late arrivals (more than 5 minutes after the start time) may not be permitted to join the class, and the cancellation policy will apply.
By using our Services, you acknowledge and agree that:
We recommend that you consult with a physician before beginning any exercise program, particularly if you have any health concerns or conditions. We reserve the right to request a physician's approval for participation if we have concerns about your health or safety.
While using our facilities, you agree to:
Caution: Do not perform stretching or mobility exercises beyond your comfort level or without proper instruction. Always inform your instructor of any discomfort or pain during sessions.
To ensure a positive environment for all members and staff, you agree to adhere to the following code of conduct:
The following activities are strictly prohibited:
Violations of this code of conduct may result in warnings, suspension, or termination of membership at our discretion.
The FLEX ZONE name, logo, website, content, training methodologies, programs, and materials are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works based upon our content without our express written permission.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal, non-commercial use only. This license does not include the right to:
By posting, uploading, or otherwise submitting content to our website, mobile app, or social media platforms (such as comments, testimonials, or images), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You represent and warrant that you own or control all rights to the content you submit, that the content is accurate, and that use of the content does not violate these Terms or any law and will not cause injury to any person or entity.
To the maximum extent permitted by law, FLEX ZONE, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.
Physical activity, including stretching and mobility training, carries inherent risks. By using our Services, you knowingly and voluntarily accept these risks and assume full responsibility for any injury, illness, damage, or loss to yourself or your property that might result from participation in our activities.
You agree to defend, indemnify, and hold harmless FLEX ZONE, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from: (i) your use of and access to our Services; (ii) your violation of any term of these Terms; or (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right.
These Terms shall be governed and construed in accordance with the laws of Finland, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
You may terminate your membership by providing written notice according to the terms of your membership agreement. For month-to-month memberships, notice must be given at least 14 days before the next billing date. For annual memberships, early termination fees may apply unless cancellation is due to medical reasons (with documented proof) or relocation (more than 30 km from our facility).
We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use our Services will immediately cease.
Upon termination, any outstanding fees will become immediately due and payable. We reserve the right to bill for any remaining balance on your account.
Sections of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
If you have any questions about these Terms, please contact us at:
FLEX ZONE
Hämeenkatu 7
20100 Turku, Finland
Email: [email protected]
Phone: +358 2 123 4567